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Receiving and sending goods for warranty services

The method of receiving and resending the goods is always the choice of the customer and this is determined based on their needs and preferences. Customers who want to receive their goods in the shortest possible time can use different shipping methods. The speed of action and fixing the defects of returned goods is on the agenda of KDT technical experts before any other action.

Procedures for receiving and resending goods to the applicant

The steps of receiving and resending goods are:

  1. Filling and submitting the application form by the applicant. (optional)
  2. Our colleagues have checked the information of the sent goods and may contact you to inquire about more details and check the damage.
  3. Send the desired items to the address specified by our team.
  4. After receiving the product, it is registered in the relevant department and an SMS containing the receipt number is sent to the customer.
  5. After checking the product in the relevant section, a text message will be sent to the customer again containing the correction of the defect, repair or confirmation of cancellation of the purchase.
  6. Determining the status of the product at the end of the review will be communicated to the customer by the third SMS.

After-sales service request form

reminder

  • In all the above steps, the customer can personally find out about the status of the returned item by referring to the link.
  • The goods can be referred before 12 noon and benefit from the warranty conditions for Tehrani customers on the same day.
  • The time to fix the defects of the goods for the customers of the city is 12 hours to a maximum of 24 hours from the time of receiving the goods by the company.

Methods of sending goods to customers

By offering a variety of shipping options, this group strives to provide the best services according to the needs of customers and ensure that the goods reach them in the fastest time and in the best conditions.

The methods of sending goods are:

  • Tipax: suitable for sending to cities and fast delivery.
  • Shipping: suitable for sending to cities and carrying heavy and bulky loads.
  • Passenger terminals: including West, Argentina, South and East terminals, which are special for sending to cities.
  • Airline: suitable for fast delivery, but requires coordination with flight schedules.

reminder

  • Customers from Tehran and loved ones who visit in person are welcomed and the desired product is presented to them after it is prepared.
  • The cost of sending goods for warranty service up to one month after purchase is the responsibility of the company and after that the customer is responsible.
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    دفتر مرکزی: تهران، حکیمیه، بلوار شهید بابائیان، خیابان پنجم شیدایی، خیابان توانگری جنوبی، پـلاک 3 و 5

    تلفـــن: 74347-021

    فکس: 77794094-021

    کدپستی: 1658964981

    کارخانه: یزد، شهرک صنعتی یزد، فاز3، بلوار لادن، انتهای کوچه لادن هفتم، مجتمع صنعتی کی دی تی

    تلفـــن: 37270010-035

    فکس: 37270022-035

    کدپستی: 8947184931

    تمام حقوق این سایت متعلق به مجموعه KDT می باشد.©
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      Head office: Tehran, Hakimieh, Shahid Babaian Blvd., 5th Shidaei St., Tawangari South St., plates 3 and 5

      Phone: 021-74347

      Fax: 021-77794094
      Zip code: 1658964981
      Factory: Yazd, Yazd Industrial Town, Phase 3, Laden Blvd., KDT Industrial Complex, at the end of the seventh Laden Alley

      Phone: 035-37270010

      Fax: 035-37270022

      Postal code: 8947184931